Personal Information Management Policy

Mercy Health and Aged Care respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988. The National Privacy Principles set out requirements for the handling of personal and sensitive information, including health information, and govern issues such as collection, use, disclosure, storage and maintenance, access and correction of information. These principles apply to us from their introduction on 21 December 2001.

Privacy and Health Care

Access to quality health care is an important priority for all Australians. It is also important that individuals' privacy is respected during the provision of health care and treatment services. Being reassured about privacy gives consumers the confidence to access the health services they need.

Internet Privacy Policy

Mercy Health and Aged Care make a record of your visit and logs the following information for statistical purposes - the user's server address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

We will only record your e-mail address if you send us an e-mail and we will only record your contact details if you send us comments via the "submit feedback" function on the website. You may choose to remain anonymous when providing feedback via the website. Your personal information will only be used for the purpose for which you have provided it and will not be added to a mailing list. For example, your feedback may be used to improve services at our facilities or to commend particular staff for their service to you. We will not use your personal details for any purpose other than responding to your comments or feedback, and will not disclose it to persons outside Mercy Health and Aged Care, without your consent.

Please be aware that, although security measures have been implemented in the form of a firewall, there are some security risks with providing personal information via e-mail or via the internet. If you would prefer to communicate with us via telephone or mail, please do so.